We ensure simple and secure shipping by utilizing reliable shipping methods such as TNT, Australia Post e-parcel, and private couriers that allow you to track your order from start to finish. Most Dunlin items have a standard shipping fee of $9.90 across Australia, while lighting and fragile items like furniture may incur an oversize shipping fee based on weight, volume, and fragility. During the checkout process, you will be informed of all shipping charges before making a payment. To view the final shipping costs, simply proceed to checkout and enter your postcode within Australia.

Dunlin occasionally offers promotional codes to loyal customers. When attempting to apply these codes, please note that some conditions apply:
• Items previously discounted (i.e sale items) may not be eligible for further discount
• For orders containing multiple items, the discount provided will be distributed amongst all eligible items
• If a code is invalid or expired, a replacement will not be issued
• Discounts can not be stacked, ie only the lowest price applies.
• Trade discounts do not apply to on sale items.
• Only one code may be applied per order

We ship to most countries worldwide. Shipping is calculated by weight and destination, simply proceed to the checkout and the shipping rate will be calculated and displayed. Please contact us if you are unable to ship to your location. You can also Shop Dunlin on 1stdibs for International Shipping.

You are more than welcome to contact us to schedule a meeting, either virtual or in person.

Delivery time across Australia is 3 ~ 5 days, larger items, such as furniture and lighting may take longer. We ship from our distribution center in Sydney, so orders to Western Australia and the Northern Territory may on occasion take longer than three days. For international orders delivery typically takes between 3 ~ 5 days, depending on FedEx and the delivery location. Please note all orders require a signature upon receipt and that we are unable to redirect orders once items have been dispatched.

Once your order has left Dunlin you will receive an email with tracking information for Australia Post's e-parcel system. Its simple and straightforward, and allows you to track your order with up to the minute information. For some large items couriers will carry your goods, and we will provide a custom tracking number to allow you to follow the items progress.

Dunlin's return policy enables you to return your purchase for any reason within 5 days of having received it unless it is lighting, or custom made.
However, please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or not contacted Dunlin within five days of receipt.

We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Please keep in mind that you are responsible for the safe delivery back to Dunlin of all returns, we suggest shipping with insurance and tracking. 

On occasion custom items will be accepted with a 20% restocking fee. Please contact us to confirm if this is possible.

We provide a warranty (Warranty) that if the Goods fail within 24 months of the date of delivery due to manufacturing defects then we shall repair them free of charge. If we cannot (or it is not economically viable to) repair the faulty Goods, we will provide you with Goods of equivalent specification as a replacement. If no equivalent Goods are available we will discuss an alternative settlement with you, and we will always do our best to make sure that you are fully satisfied with the outcome.

This includes LED lamps if supplied. 

The Warranty does not cover any faults or damage caused by: failure to follow our assembly/installation instructions; improper installation or operation; misuse; abuse; neglect; cleaning or accident (including failure to follow instructions regarding the usage of the correct bulb). If we determined that the Goods have been disassembled or tampered with in any way other than by us then the Warranty will not apply. The Warranty does not apply to any patina or loss of finish.

Additional warranty information Dunlin products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The costs associated with a claim made against these warranties are to be borne by you. These warranties constitute the entire guarantee by Dunlin. Except where otherwise provided by the Australian Consumer Law, all other obligations, warranties, both expressed and implied are excluded to the fullest extent allowed by law.

Many external Davey Lights are produced from brass, bronze or copper, which makes them particularly suited to coastal conditions, as they have a high corrosion resistance and do not rust or corrode under saline conditions. They are commonly used on boats and in marine environments due to these qualities. It is important to consider that the finish itself may ‘weather’ and build up different patinas over time depending on the surrounding conditions. This is intended and protects the underlying metal of the light.

 

Original BTC brass and copper products (such as the Stanley Pendants) should not patinate or weather as they are coated with a clear lacquer that will protect the finish from discolouring in normal conditions. Davey Lights produced from brass and copper will weather and patinate over time according to the conditions in the surrounding environment. When installed outdoors, copper and brass are likely to weather and develop darker patinas, which can range from darker shades of brass/copper to a very dark brown tone and eventually green. When installed indoors, a darker patina or ‘tarnish’ might develop on the surface. This can be removed by using a suitable metal polish if desired.

In order to ensure that the delivery of orders to construction sites is conducted with due care, it is imperative that each delivery is thoroughly inspected and examined for any damage, and that Dunlin is promptly notified of any such damage. Customers are required to inspect all deliveries immediately upon receipt. Goods that are delivered are presumed to be in good condition and accurately delivered unless they are reported as defective or erroneously delivered within a 24-hour period following receipt at the shipping address as recorded by our courier partners. This 24-hour period commences at the time of receipt as registered by our courier partners. Any damage to boxes, material defects, or errors in delivery must be reported to Dunlin within 24 hours. Unless such notification is provided in writing, no replacement or refund will be granted for damaged goods.

Taxes and duties

Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.   

We will ship to your destination on a DDU (Delivered Duty Unpaid) basis, which means that all relevant import taxes and duties are your responsibility and will not be included in the final purchase price.

These General Terms and Conditions of Use govern the access and use of DUNLINHOME.COM or DUNLIN.COM.AU refered to below as DUNLINHOME.COM. The access and use of this web site as well as the purchase of products on DUNLINHOME.COM are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted.These General Terms and Conditions of Use govern the access and use of DUNLINHOME.COM. The access and use of this web site as well as the purchase of products on DUNLINHOME.COM are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted.

DUNLIN.COM.AU

Dunlin Home, "DUNLIN.COM.AU" is wholly owned and registered trading name of "The Whale Beach Company Pty Ltd" ABN: 74144747599. Dunlin Home maintains this Web Site (the "Site") for your personal use. Your access to and use of the Site is subject to the following Terms of Use. DUNLINHOME.COM reserves the right to update the Terms of Use at any time without notice to you. The most current version of the Terms of Use may be accessed by clicking on the "Terms & Conditions" hypertext link located at the bottom of the Site. By using the Site, you accept, without limitation or qualification, these Terms of Use. If you do NOT agree to these Terms of Use, please do not use the Site.

ACCURACY AND COMPLETENESS OF INFORMATION

While DUNLINHOME.COM strives to ensure that the information contained in the Site is accurate and reliable, DUNLINHOME.COM makes no warranties or representations as to the accuracy, correctness, reliability or otherwise with respect to such information, and assumes no liability or responsibility for any omissions or errors in the content of the Site. DUNLINHOME.COM may amend or simply update all or part of these General Terms and Conditions of Use. Any amendment or update to the General Terms and Conditions of Use shall be posted for our users on the home page of DUNLINHOME.COM as soon as such amendments or updates have been made and shall be binding as soon as they are published on the web site in this section.
Therefore, we recommend that you regularly visit this section on the web site in order to check the publication of the most recent and updated General Terms and Conditions of Use of DUNLINHOME.COM If you do not agree with all or part of DUNLINHOME.COM General Terms and Conditions of Use, please do not use our web site. The access to and use of DUNLINHOME.COM, including display of web pages, communication with DUNLINHOME.COM, downloading information on products and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity.

USE OF THE SITE

You will be liable for your use of DUNLINHOME.COM. and its contents. DUNLINHOME.COM. shall not be considered liable for any use of the web site and its contents made by any of its users that is not compliant with laws and regulations in force, without prejudice to DUNLINHOME.COM. liability for theft and negligence. You agree that you will not otherwise copy, modify, alter, display, distribute, sell, broadcast or transmit any material on the site in any manner without the written permission of DUNLINHOME.COM. In particular, you will be liable for communicating information or data which is not correct, false or concerns third parties (in the event such third parties have not given their consent), as well as for any improper use of such data or information.

COLOUR, SIZE & REPRESENTATION

You acknowledge that the colours of the items that are delivered to you may vary from the colours displayed by your computer monitor. You acknowledge that materials will age, patina, oxidise and change colour due to environmental effect. These changes are intended and are not defects or faults.

TRADEMARK, COPYRIGHT AND RESTRICTIONS

All material on this site, including, but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by DUNLINHOME.COM., its related companies or by other parties that have licensed their material to DUNLINHOME.COM. Material on DUNLINHOME.COM. or any Web site owned, operated, licensed or controlled by DUNLINHOME.COM. is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of DUNLINHOME.COM. Use of the materials on any other Web site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of DUNLINHOME.COM. copyrights, trademarks and other proprietary rights, and is prohibited.
The use of this website and these conditions shall be governed by and construed in accordance with the laws of Australia. Any legal action arising out of its use shall be brought and enforced under the laws of Australia. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia. You must not copy or use those trade marks, unless expressly authorised in writing by DUNLINHOME.COM.

REFUNDS

Please review the refunds policy section of our FAQ page.

DELIVERIES AND DAMAGE

Customers should inspect all deliveries immediately upon arrival. All Goods are considered to be in good condition as of delivery and
not delivered in error, unless they are reported as defective or delivered in error within 3 business days of receipt at the shipping address
on record. Client should make note of any damage to boxes when signing for delivery. Client must report any damage to boxes,
material defects, or errors in delivery within 5 days to Dunlin. No replacements/refunds will be
given for damaged goods 5 days after the delivery date unless Dunlin is notified in writing.

GST

All of our products and services attract a Goods and Services Tax (GST) of 10 per cent. This tax is included in the price of the goods listed on the DUNLINHOME.COM. All prices on DUNLINHOME.COM are listed in Australian dollars (AUD).

DISCOUNT STACKING

Discounts and Trade Discounts. Discounts are offered at the sole discretion of Dunlin. Discounts can not be stacked or applied to sale items without the express approval of Dunlin. We reserve the right to cancel any order placed using discount codes or Trade Discounts at our discretion.

DISCLAIMER OF LIABILITY

Disclaimer of Liability: (a) DUNLINHOME.COM does not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of the Site or any linked website, or which may arise directly or indirectly in respect of items supplied pursuant to an order placed on the Site. DUNLINHOME.COM does not accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on or accessed through the Site. (b) With regards to any loss or damage which may be suffered by you in connection with the purchase and use of any items supplied via the Site, DUNLINHOME.COM, at its sole discretion, limits its liability to the extent permitted by law, and is fair and reasonable for DUNLINHOME.COM to do so, to either repairing or replacing those items or paying the cost of having those items repaired or replaced.

EXCLUSIONS

We are not liable if we do not fulfil any obligations towards you or any third parties at all as a result of: a) circumstances beyond our control such as (but not limited to): - acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost; - force majeure including (but not limited to) war, accidents, government actions such as customs, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions; - national or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery; - latent defects or inherent vice in the contents of the shipment; - criminal acts of third parties such as theft and arson. b) your acts or omissions or those of third parties such as - you being in breach of (or any other party claiming an interest in the shipment causing you to breach) your obligations under these terms and conditions and in particular those warranties set out in condition 11; - an act or omission of any customs, security, airline, airport or government official.

PRICING VALIDITY

Dunlin reserves the right to increase prices at our discretion, please review the listed pricing on www.dunlin.com.au Pricing for quotations is valid for sixty ( 60 ) days from the date of issue. 

GOVERNING LAW

Governing law These Terms and Conditions are governed by and construed in accordance with the laws of the State of New South Wales, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that State.