We ensure simple and secure shipping by using trusted carriers such as Australia Post, DHL, FedEx, and private couriers. All methods allow you to track your order from dispatch through to delivery.

Shipping costs are calculated based on your location, the weight and size of the item, and its level of fragility. Certain pieces, including lighting and furniture, may require a fragile courier service. In these cases, our team will arrange delivery at a convenient time to ensure safe and secure handling.

You will be informed of all shipping charges during checkout before finalising payment. To view accurate shipping costs, simply proceed to checkout and enter your Australian postcode.

• Dunlin occasionally offers promotional codes to loyal customers. When attempting to apply these codes, please note that some conditions apply:
  • Items previously discounted (i.e sale items) may not be eligible for further discount.
  • For orders containing multiple items, the discount provided will be distributed amongst all eligible items
  • If a code is invalid or expired, a replacement will not be issued
  • Discounts can not be stacked, ie only the lowest price applies.
  • Trade discounts do not apply to on sale items.
  • Only one code may be applied per order
• Most Rose Uniacke Brand Furniture and Lighting is excluded from discounts and intro orders.

We ship to most countries worldwide. Shipping is calculated by weight and destination, simply proceed to the checkout and the shipping rate will be calculated and displayed. Please contact us if you are unable to ship to your location.

You are more than welcome to contact us to schedule a meeting, either virtual or in person.

Delivery time across Australia is 3 ~ 5 days, larger items, such as furniture and lighting may take longer. We ship from our distribution center in Sydney, so orders to Western Australia and the Northern Territory may on occasion take longer than three days. For international orders delivery typically takes between 3 ~ 5 days, depending on FedEx and the delivery location. Please note all orders require a signature upon receipt and that we are unable to redirect orders once items have been dispatched.

Once your order has left Dunlin you will receive an email with tracking information for Australia Post's e-parcel system. Its simple and straightforward, and allows you to track your order with up to the minute information. For some large items couriers will carry your goods, and we will provide a custom tracking number to allow you to follow the items progress.

Returns Policy

At Dunlin, we want you to love your purchase. Our returns policy allows for eligible returns within 5 days of receiving your item, unless otherwise noted below.

Custom & Made-to-Order Items

Orders with lead times or custom specifications are made specifically for each client and are not eligible for return. This includes all lighting and any items noted as made to order at the time of purchase.

If you would like to discuss your order or any concerns, please contact our team at orders@dunlinhome.com and we’ll do our best to assist.

All Rose Uniacke Orders are Final Sale and not eligable for return.

In-Stock Items (Australia Only)

Returns on in-stock items are accepted within 5 days of receipt. A 20% restocking fee applies. If you prefer, you may choose to receive a Dunlin credit for the full amount to waive this restocking fee.

It is the responsibility of the purchaser to inspect all items upon delivery. Items must be returned in their original condition and packaging. Please ensure your return is shipped with tracking and insurance, as Dunlin is not responsible for items lost or damaged in return transit.

International Orders

All international purchases are Final Sale and are not eligible for return or exchange.

Additional Notes

We do not offer refunds for change of mind, incorrect selections, or failure to notify Dunlin within the five-day window.

On rare occasions, custom items may be considered for return with a 20% restocking fee. Please, contact us to confirm if this is possible before proceeding.

Orders placed for incorrect products are the responsibility of the purchaser, even in cases where a purchase order differs from the final invoice. We recommend carefully reviewing the invoice prior to making payment, as payment confirms agreement to the specifications and terms listed.

Orders for Rose Uniacke products are considered custom and made to order. Variations in texture, finish, or patina are part of the designer’s intended aesthetic and are not regarded as faults or defects.

We recommend carefully reviewing all order details before confirming your purchase.

Warranty Policy – Lighting Products Only

Dunlin provides a 12-month warranty (Warranty) on lighting products for manufacturing faults, effective from the date of delivery. If your item develops a fault within this period as a result of a manufacturing defect, we will repair it at no cost to you. If a repair is not possible or not economically viable, we will offer a replacement of the same or comparable specification. If a suitable replacement is not available, we will work with you to reach a fair alternative resolution. This Warranty also covers LED lamps if they were supplied with the fixture.

Please note, this Warranty does not apply to furniture, homewares, or decorative accessories, which are excluded from Dunlin’s warranty coverage.

The Warranty does not cover damage or faults resulting from:

-Failure to follow installation or assembly instructions

-Improper installation or use

-Misuse, abuse, neglect, or accidental damage

-Use of incorrect bulbs or components

-Cleaning with unsuitable products

-Natural ageing, development of patina, or changes in finish over time

-Any disassembly, modification, or tampering not carried out by Dunlin

Where we determine that the product has been altered or mishandled, the Warranty will no longer apply.

Australian Consumer Law

Dunlin products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Any costs associated with making a warranty claim, including return freight, are the responsibility of the customer unless otherwise agreed.

These terms represent the full extent of Dunlin’s Warranty. Except as required under the Australian Consumer Law, all other warranties and conditions, whether express or implied, are excluded to the fullest extent permitted by law.

Many Dunlin exterior lights, including select Davey models, are crafted from brass, bronze, or copper, making them highly suitable for coastal and marine environments. These materials naturally resist corrosion and will not rust under exposure to salty air or moisture, which is why they are commonly used on boats and in seaside applications. While the base materials are exceptionally durable, the surface finish is designed to weather over time, developing a natural patina that can range from rich brown tones to greenish hues depending on the environment. This change in appearance is intentional and serves to protect the underlying metal. The patina is not considered a defect but a feature that reflects the authenticity and longevity of the material.

For outdoor use, Dunlin strongly recommends the installation of 12V low voltage fittings by a licensed electrician to ensure safety, especially in exposed or residential exterior settings.

Lighting Finishes

Dunlin lighting pieces crafted from nobal metals are designed to age gracefully and develop character over time.

Some designs feature a clear protective lacquer that helps maintain the original finish under normal interior conditions and prevents early discolouration. However, for many of our natural brass or copper fixtures, especially those without lacquer, patination is part of the intended aesthetic and will vary based on the surrounding environment.

When installed outdoors, nobal metals will naturally weather and may develop a deeper patina, ranging from rich brown tones to deep bronze, and in some cases, a verdigris green. Each fitting will patina differently based on location and we cannot guarantee or predict the degree of aging.

When used indoors, these metals may darken slightly or show signs of tarnishing over time. This can be gently polished using a suitable metal polish if a brighter finish is preferred.

We celebrate this natural evolution of the material as part of Dunlin’s design philosophy.

Rose Uniacke Products

"While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens. Natural fibres, dye lots & wood finishes can vary from batch to batch, therefore, we recommend ordering multiples at the same time to ensure production will be from the same batch."

In order to ensure that the delivery of orders to construction sites is conducted with due care, it is imperative that each delivery is thoroughly inspected and examined for any damage, and that Dunlin is promptly notified of any such damage. Customers are required to inspect all deliveries immediately upon receipt. Goods that are delivered are presumed to be in good condition and accurately delivered unless they are reported as defective or erroneously delivered within a 24-hour period following receipt at the shipping address as recorded by our courier partners. This 24-hour period commences at the time of receipt as registered by our courier partners. Any damage to boxes, material defects, or errors in delivery must be reported to Dunlin within 24 hours. Unless such notification is provided in writing, no replacement or refund will be granted for damaged goods.

Taxes, Duties and Tariffs

Please ensure you select your delivery location to view accurate pricing, estimated delivery times, and applicable shipping costs for your region.

All international orders are quotes as DDU (Delivered Duty Unpaid) basis. This means that import taxes, customs duties, and tariffs are not included in the final purchase price and remain the responsibility of the recipient. These charges may be applied by your local customs authority upon arrival and are not collected by Dunlin.

We offer and Highly recommend DDP (Delivery Duty Paid) and this will ensure a quick delivery. Please ask about DDP when quoting for an overseas order and we can include this for you. Tarriffs are not included.

We recommend checking with your local customs office for details on any applicable charges before placing your order.

These General Terms and Conditions of Use govern the access and use of DUNLINHOME.COM or DUNLIN.COM.AU refered to below as DUNLINHOME.COM. The access and use of this web site as well as the purchase of products on DUNLINHOME.COM are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted.These General Terms and Conditions of Use govern the access and use of DUNLINHOME.COM. The access and use of this web site as well as the purchase of products on DUNLINHOME.COM are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted.

DUNLIN.COM.AU

Dunlin Home, "DUNLIN.COM.AU" is wholly owned and registered trading name of "The Whale Beach Company Pty Ltd" ABN: 74144747599. Dunlin Home maintains this Web Site (the "Site") for your personal use. Your access to and use of the Site is subject to the following Terms of Use. DUNLINHOME.COM reserves the right to update the Terms of Use at any time without notice to you. The most current version of the Terms of Use may be accessed by clicking on the "Terms & Conditions" hypertext link located at the bottom of the Site. By using the Site, you accept, without limitation or qualification, these Terms of Use. If you do NOT agree to these Terms of Use, please do not use the Site.

ACCURACY AND COMPLETENESS OF INFORMATION

While DUNLINHOME.COM strives to ensure that the information contained in the Site is accurate and reliable, DUNLINHOME.COM makes no warranties or representations as to the accuracy, correctness, reliability or otherwise with respect to such information, and assumes no liability or responsibility for any omissions or errors in the content of the Site. DUNLINHOME.COM may amend or simply update all or part of these General Terms and Conditions of Use. Any amendment or update to the General Terms and Conditions of Use shall be posted for our users on the home page of DUNLINHOME.COM as soon as such amendments or updates have been made and shall be binding as soon as they are published on the web site in this section.
Therefore, we recommend that you regularly visit this section on the web site in order to check the publication of the most recent and updated General Terms and Conditions of Use of DUNLINHOME.COM If you do not agree with all or part of DUNLINHOME.COM General Terms and Conditions of Use, please do not use our web site. The access to and use of DUNLINHOME.COM, including display of web pages, communication with DUNLINHOME.COM, downloading information on products and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity.

USE OF THE SITE

You will be liable for your use of DUNLINHOME.COM. and its contents. DUNLINHOME.COM. shall not be considered liable for any use of the web site and its contents made by any of its users that is not compliant with laws and regulations in force, without prejudice to DUNLINHOME.COM. liability for theft and negligence. You agree that you will not otherwise copy, modify, alter, display, distribute, sell, broadcast or transmit any material on the site in any manner without the written permission of DUNLINHOME.COM. In particular, you will be liable for communicating information or data which is not correct, false or concerns third parties (in the event such third parties have not given their consent), as well as for any improper use of such data or information.

COLOUR, SIZE & REPRESENTATION

You acknowledge that the colours of the items that are delivered to you may vary from the colours displayed by your computer monitor. You acknowledge that materials will age, patina, oxidise and change colour due to environmental effect. These changes are intended and are not defects or faults.

TRADEMARK, COPYRIGHT AND RESTRICTIONS

All material on this site, including, but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by DUNLINHOME.COM., its related companies or by other parties that have licensed their material to DUNLINHOME.COM. Material on DUNLINHOME.COM. or any Web site owned, operated, licensed or controlled by DUNLINHOME.COM. is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of DUNLINHOME.COM. Use of the materials on any other Web site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of DUNLINHOME.COM. copyrights, trademarks and other proprietary rights, and is prohibited.
The use of this website and these conditions shall be governed by and construed in accordance with the laws of Australia. Any legal action arising out of its use shall be brought and enforced under the laws of Australia. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia. You must not copy or use those trade marks, unless expressly authorised in writing by DUNLINHOME.COM.

REFUNDS

Please review the refunds policy section of our FAQ page.

DELIVERIES AND DAMAGE

Customers should inspect all deliveries immediately upon arrival. All Goods are considered to be in good condition as of delivery and
not delivered in error, unless they are reported as defective or delivered in error within 3 business days of receipt at the shipping address
on record. Client should make note of any damage to boxes when signing for delivery. Client must report any damage to boxes,
material defects, or errors in delivery within 5 days to Dunlin. No replacements/refunds will be
given for damaged goods 5 days after the delivery date unless Dunlin is notified in writing.

GST

All of our products and services attract a Goods and Services Tax (GST) of 10 per cent. This tax is included in the price of the goods listed on the DUNLINHOME.COM. All prices on DUNLINHOME.COM are listed in Australian dollars (AUD).

DISCOUNT STACKING

Discounts and Trade Discounts. Discounts are offered at the sole discretion of Dunlin. Discounts can not be stacked or applied to sale items without the express approval of Dunlin. We reserve the right to cancel any order placed using discount codes or Trade Discounts at our discretion.

DISCLAIMER OF LIABILITY

Disclaimer of Liability: (a) DUNLINHOME.COM does not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of the Site or any linked website, or which may arise directly or indirectly in respect of items supplied pursuant to an order placed on the Site. DUNLINHOME.COM does not accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on or accessed through the Site. (b) With regards to any loss or damage which may be suffered by you in connection with the purchase and use of any items supplied via the Site, DUNLINHOME.COM, at its sole discretion, limits its liability to the extent permitted by law, and is fair and reasonable for DUNLINHOME.COM to do so, to either repairing or replacing those items or paying the cost of having those items repaired or replaced.

EXCLUSIONS

We are not liable if we do not fulfil any obligations towards you or any third parties at all as a result of: a) circumstances beyond our control such as (but not limited to): - acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost; - force majeure including (but not limited to) war, accidents, government actions such as customs, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions; - national or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery; - latent defects or inherent vice in the contents of the shipment; - criminal acts of third parties such as theft and arson. b) your acts or omissions or those of third parties such as - you being in breach of (or any other party claiming an interest in the shipment causing you to breach) your obligations under these terms and conditions and in particular those warranties set out in condition 11; - an act or omission of any customs, security, airline, airport or government official.

PRICING VALIDITY

Dunlin reserves the right to increase prices at our discretion, please review the listed pricing on www.dunlin.com.au Pricing for quotations is valid for sixty ( 60 ) days from the date of issue. 

GOVERNING LAW

Governing law These Terms and Conditions are governed by and construed in accordance with the laws of the State of New South Wales, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that State.

Dunlin products are not certified for California Proposition 65 compliance and have not been tested for Prop 65-listed chemicals. They may not meet California regulatory requirements. Customers in California should review Proposition 65 requirements before purchasing.